Customer support

FAQs

• How long does it take to make a custom piece?

  From start to finish, our custom design process takes approximately 4 weeks. Everything is done in-house in our Brentwood & Mt. Juliet locations by our master jewelers. If you are in need of a piece in a shorter time frame, please contact us at [email protected], and we will do what we can do accommodate your request!

• What forms of payment do you accept?

  American Jewelry currently accepts payment via cash, Visa, Mastercard, Discover, American Express, Pay Pal, Affirm and BitCoin. See store for payments via BitCoin. American Jewelry offers special financing options through Wells Fargo in each location - subject to credit approval. Full payment is required to begin designing/production on a custom piece or special order. Jewelry repair jobs can be paid on pick-up/completion of work.

• What guarantee/warranty do you offer?

  American Jewelry proudly warranties every piece of jewelry it sells against defect for the life of the piece. We will also professionally inspect and clean your jewelry as often as you'd like... forever!

  ​Our warranty excludes the center or main stone and will need to be separately insured through your homeowners, renters or other third party insurer of your choice. We do not warranty for issues such as: normal wear-and-tear, abuse, and obvious damage (such as crushed, badly bent, etc...). All watches are warrantied through the manufacturer for the manufacturers stated warranty period.

  American Jewelry will exchange any purchased item for in-store credit or any other in-stock item(s) for up to 30 days after the initial purchase date. To exchange an item, the original item must be present in it's original, UNALTERTED & UNWORN condition, accompanied with the purchase receipt. There are no returns at this time.

  The following items cannot be exchanged - Any item that has been:

      • Custom Made • Special Ordered • Financed • Worn • Altered*

  Ring sizing, stone setting, anything assembled, etc...

   If an item was discounted, that discount does not automatically carry forward to the newly exchanged item.

• What services does American Jewelry offer?

  American Jewelry specializes in custom CAD jewelry design, full service in-house jewelry and watch repairs, appraisals, and more! Our family consists of many professionals capable and dedicated to making sure your experience is beyond exceptional from start to finish. Our employees are the best in the industry and take special care to when working with you to find or create the most perfect piece of jewelry.  We stand above everyone else for many reasons but the three main reasons are: Our inventory consists of hand-picked one-of-a-kind selections that you will not see anywhere else | Custom crafted jewelry is our specialty.  When you visit one of our showrooms and open-air design studios, you’ll understand immediately that this is the only store of its kind and ability. | Our talented staff of experts are the best in the industry and we couldn’t be who we are without them.  Some of our employees have been with us for over 25 years.  We are proud of our team and proud to say we are very good at what we do and can’t wait to do it for you!

• I need to have my ring cleaned and checked, but I don't live in Tennessee!

  If you ever have any questions about your jewelry, we're here to help! Don't live near us in Tennessee? No worries! Give us a call regarding your servicing needs - each piece will be evaluated an individual basis.

  615-457-2089 | Brentwood

  615-754-6046 | Mt. Juliet

• I want a custom piece!

  American Jewelry specializes in custom jewelry design. Our open-air custom design studio let's you watch our jewelers as they work on everyday repairs and custom pieces! All of our pieces are made by hand by our master jewelers, in-house right here in Middle Tennessee.

  If you're in the market for a unique, one-of-a-kind piece, look no further! Email the design team at [email protected] or give us a call at your convenience. 

  615-457-2089 | Brentwood

  615-754-6046 | Mt. Juliet

• Can you use my family diamonds in a new piece?

  Absolutely! We specialize in custom jewelry design and love bringing new life to old or family heirloom gems! Contact [email protected] or give us a call to set up an consult to chat about our design process!

  615-457-2089 | Brentwood

  615-754-6046 | Mt. Juliet